Returns & Replacements
In the unfortunate event that you receive a manufacturer defective Viral Defense product, we will replace this product at no charge as long as we are notified within 20 days of the purchase date. Please send us a copy of your Viral Defense order confirmation email with a photo of the damaged product to firstname.lastname@example.org.
Viral Defense can only accept returns for items purchased through ViralDefenseCopperMask.com. If you purchased our products from a retail partner, please contact that retailer directly.
Please allow 10 days for us to receive and process your return. We'll credit or refund the value of the items returned and any taxes you were charged (excluding original shipping charges, unless it was a fault of our own) to the credit card on which your order was originally charged.
Please Note: If you purchased the Viral Defense product at a retail location and need a return or exchange, please take it to the store where it was originally purchased. The address above is only for returns and exchanges of products purchased from ViralDefenseCopperMask.com.
If you wish to cancel an order after it has been placed online, you must contact us at cs@ViralDefenseCopperMask.com. We will refund the entire amount of your order, but only if it has not been shipped. If the order already has been processed, please return the item following the aforementioned guideline. For questions regarding your order, please feel free to email us at cs@ViralDefenseCopperMask.com.